I came to design through engineering, which means I approach a broken product the same way I’d approach a structural problem – find where the load is going, fix that first. Designing game interfaces taught me that systems come before stories. UX design turned out to be engineering with more ambiguity and fewer load tables, and I still find the ambiguity the interesting part.
Ten years in UX design services and UX consulting across logistics, finance, and enterprise software. In London for the last six, on a Global Talent visa – the UK’s way of saying the work was worth something.
I have a habit of finding the one thing nobody wanted to say out loud about a product and saying it in the first meeting. Clients find this either useful or slightly alarming. Usually both.